ONLINE BIDDING PLATFORM OUTAGE — INCIDENT RECORD

SALE / EVENT: _____________________________________________
DATE: ___________________    TIMEZONE: _____________________
RING: ___________________    PLATFORM: _____________________

OUTAGE DETECTED: __________  FIRST AFFECTED LOT: __________
ACTIVE LOT: _______________  CATALOG POSITION: ____________
LAST VERIFIED BID: _________________________________________
BIDDER SOURCE / ID: ________________________________________

LOCAL INTERNET TEST:    PASS / FAIL / NOT TESTED
OTHER WEB SERVICES:     PASS / FAIL / NOT TESTED
SECOND LOCAL STATION:   PASS / FAIL / NOT TESTED
INDEPENDENT CONNECTION: PASS / FAIL / NOT TESTED
PLATFORM STATUS / CASE: ____________________________________

PRODUCTION ACTION
[ ] Sale held
[ ] Platform session left unchanged
[ ] New remote bids stopped
[ ] Floor bidding held
[ ] Alternate approved mode activated
[ ] Platform support contacted

LAST TRUSTED PLATFORM STATE
Lot: ____________________ Amount: ___________________________
Bidder: _________________ Time: _____________________________
Verified by: _______________________________________________
Evidence / screenshot reference: ____________________________

RECOVERY VERIFICATION
Test bidder / approved test account: ________________________
Correct sale / ring / lot shown: YES / NO
Bid reached operator / clerk: YES / NO
Acknowledgement returned: YES / NO
All required views agree: YES / NO

RESUME TIME: _____________  RESUME AUTHORITY: ______________
FIRST LIVE LOT AFTER RESUME: _______________________________
FIRST LIVE BID VERIFIED: YES / NO

NOTES / PLATFORM CASE / FOLLOW-UP
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